I'm an AT&T worker. I've had primary Television for nearly three years. I've had numerous issues because the start. I've never experienced such terrible customer support and product quality. I actually donot suggest Direct TV to my opponents Direct TV wasn't useful at-all provided 5.00 down for six months. Within this economy and because of aggressive marketplace problems, you'd genuinely believe that Primary TV might drop give fist to maintain their respected clients but this isn't accurate. I registered support to get a totally free potable dvd-player. Never received it … my staff discount was never added…. My recipient container went out…… I've been hung-up on by your reps…. Lied also by your reps…poor customer support. Been without support numerous occasions due to miss-information or equipment not working…defective. And of course each time it rains my support prevents working…. I spend an additional 10.00 for HD entry regular and my support have been out for 8 times. I named and remained about the telephone for over an hour or so unplugging and messing cables simply to discover some device wasn't functioning correctly. It got even more times to get a technology ahead out and change it. I had been provided 2.67 credit and that I also had another credit since my support phone wasn't positioned. Nowadays really required the cake…Was used in numerous people after which hung-up on while on-hold. Another 20 units down the strain! I named directly into spend my statement so that as I had been keeping observed my AT&T discount was just $5.00. I appeared on our site to confirm the discount also it states 10.00. Once the repetition arrived about the point I advised her of the difference and he or she told me that my discount transpired due to my different discount…. That has nothing related to that. This can be a individual scenario. I subsequently advised her of my difficulties with immediate Television and just how im payment more than 100 per month and have been without support for nearly 14 days and etc. I'd AT&T and immediate Television about the telephone together and each held accusing another for that issues. I subsequently requested to consult with a boss that advised me I had been positioned on a deal when my container went and that I can’t stop the providers without having to be punished. Advised the boss Lakeia 33541 that I never closed a deal or decided to one. She mentioned I had been positioned on one when my package went. That's fraud…scam and unauthorized …. How are you able to place somebody on the deal without there understanding and that I spend 5.00 each month for 3 extra containers. I'm designed to inform you-all if it’s no longer working correctly. I don't or did I accept be positioned on a with Direct TV. I ought to not be billed because of your company’s defective gear. Used to do not update and that I don’t possess a DVR. I've never signed an agreement…ever. I'm fed up with speaking and waiting on hold the point for that inexperienced support representatives that don’t have customer support capabilities. This can be a shame…. No client must have togo through all of this uncertainty and tests for something they're spending money on. I'd like somebody with good sense to please contact me and correct the problem. I'm processing a using the greater business agency aswell. I'm as if primary Television isn't getting me severe and also the problems simply keep accumulated. I ought to not create numerous calls to be able to possess a technology arrived at my home and recover my service… I ought to not be without HD entry for 8 days… I ought to not be spoken along also and informed to pay for my statement and perhaps I'll begin to see the proper discount about the next bill…. My bill and my savings must have been put on my last bills…I shouldn't need to take some time out my day-to type-a notice detailing the horrible customer support I've received. Unfortunate part this isn't the very first issue I’ve experienced together with your organization but ideally it'll be the final. I will just state that in my own several encounters using the customer support divisions of numerous businesses, I'm surprised at what DirecTV views customer support and just how I’ve been handled.
AT&T|DIRECTV Worker Offer Details
• Energetic AT&T administration and low-administration workers may obtain a continuing $10 monthly discount off THE OPTION EXTRA™ or ACCUSTOMED ÚLTRA™ or more development bundle (AT&T retirees aren't permitted take part in this present at this time around).
• The $19.95 Shipping and Handling cost is likely to be waived for worker purchases.
• The charge card necessity is likely to be waived for workers for purchases that not contain an equipment upgrade charge.
• The worker present could be coupled with additional DIRECTV campaigns.
• The staff discount CAn't be combined with AT&T pack discount.
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