I'm writing-you this notice regarding my Samsung Plasma Tv 42” HPR-4252X/XAA that charge me $2200 in July. Lately, in September of straight wrinkles seemed on my display and so I named Samsung Customer Care and after being on-hold for an hour or so these were ready to provide me numerous a certified tv specialist. I approached the Samsung approved specialist and required they evaluate my Television, I had been billed $100 for that visit. As it happens the Primary Cell has malfunctioned and alternative and work might exceed $1600. This quantity meets the price of this tv, its decreased price and every other new 42” or bigger television of the trustworthy create, ostensibly with $1600 today in times you will get any TV you would like.
I would like to only note this tv is just utilized 3-4 times per week as well as for a few hours a evening in an exceedingly clean atmosphere. It's not been abused by any means, has been around exactly the same location because the starting and it has not existed kids. Once this issue began I've been trying to acquire some aid from your own customer care that we discovered to become really unsupportive, sporadic, rude, annoying and stored pointing me to various divisions that will provide me inconsistent solutions and worthless info. I felt discouraged and used. Following this bad customer support I chose to advance the problem and claim towards the government office. They stated I'd be approached in 1 to 3 times having a quality. After greater than a week, with no phone from Samsung, I chose to consider the effort and contact once more Customer Support, I used 2 hours about the telephone detailing the issue and informing them exactly what the specialist explained. The Client support broker was attempting to be useful by informing me they might be ready to increase the guarantee or purchase the components, although not the work. Sadly I really could not get any quality because they were not able to obtain the component number and directed me to call-back with this specific info, subsequently changed me to someone else that we needed to once more clarify my whole problem and wasn't of any aid. I truly don’t realize why Samsung can’t discover the component figures due to their own items. I subsequently named the specialist, who'd not provide me the component number straight and explained that just Samsung may obtain element numbers. Therefore, I'd to contact once more Customer Support to inform them to contact the specialist. Exactly what a waste of period!!! Another time and half an hour of my entire life I can’t return. After Samsung Customer Support ultimately understood the component number they explained they can’t assist me with guarantee or my state, being inconsistent using the additional Customer Support Agent. Really??? In the end this difficulty I can’t get any kind of quality and sporadic solutions for everyone I talk to??? I let them know this isn't what another broker explained and his only solution was and that I estimate “I am sorry but we can’t assist you to, if you need you may contact the Leader of Samsung to obtain a quality, this is actually the address…in reality I would recommend that you do”. Which kind of rude solution is the fact that? Why have you got Customer support if they're likely to “hot potato” it and toss it back again to you…I am certain that you've greater things you can do being the Leader. FOR THIS REASON you've Client Support…to help resolve client issues and provide exceptional assistance. That will be false now. Your bad customer support perspective is pressing me to participate the expanding legion of disappointed Samsung clients for not doing something to fulfill a customer.
I would like to just let you know this is a terrible experience. I'm a Advertising Teacher in a College (that we choose to not reveal), as well as in all my decades of expertise and training I've never noticed such poor customer support without any actual assistance along with a large waste of time. This can be the topic of my next customer support course; this can be a common example to demonstrate what size companies may set themselves for disappointment. I'm confident my pupils as well as their household will remain from your manufacturer. You're not helping your items, somewhat frustrating your customers. The truth that I paid $2,200 to get a Samsung Television having a apparently “top notch” quality item that goes negative after three years and also the organization does nothing to remedy the harm is undesirable. For that cost I really could have purchased Sony, Pointed or every other trustworthy create. But no, I selected Samsung since I believed it had been an excellent item along with a great investment. I've 2 additional LCD televisions that charge me $1000 each, 3 home entertainment programs $400 each along with a mobile phone $150 …. All samsung. I consider myself a faithful client... Which is how I get handled??? This is actually the devotion you've together with your clients??? This is actually the kind of customer care you wish to have??? I'm a Teacher and $2200 is of cash for me personally, particularly within this economy but I still can't think that Samsung isn't prepared to atleast have great customer care and assist using the quality of my issue.
I'm writing-you, not just since it was suggested by your poor Customer Support, but since I really hope that you comprehend my placement and my reduction and you’re prepared to assist with a few kind of quality. You, out-of everybody, ought to know the worthiness of one's clients. I'm certainly upset using the results of this tv.in my opinion this is just a faulty Television also it ought to be possibly changed or fixed. I'm surprised in the proven fact that a $2200 item can give up after minimum use and brief after three years. Must I quit selecting Samsung for technology? Must I reveal this encounter with the people I understand? I trust you will help solve my issue.in the end, you need to remain behind your item, status and costly products…once thought to be of the extremely highest quality.
Really,
Raul A. Herrera
404.424.2787
[email protected]
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