Usacomplaints.com » TV & Radio » Complaint / Review: DirecTV - Cancellation Fee - Told NO contract. #476982

Complaint / Review
DirecTV
Cancellation Fee - Told NO contract

In November I chose to possess a tv company after heading annually without something. I chose to provide among the Satellite businesses a try. The company I'd do the installation was a broad Television/Satellite organization, they deploy both Dish Network and DirecTv. We invested a great time or two speaking about the telephone about benefits/drawbacks of equally, and which may best-fit my requirements. He suggested Dish Network as obtaining the greatest hammer for the dollar, however they had a-1 year term commitment, and recommended DirecTv had NO term commitment. Despite the fact that I favored the Dish Network bundle, we determined it'd be better to opt for DirecTv simply because they didn't possess a term commitment. I subsequently called DirecTv straight to question them about this, simply to make certain. I had been informed there is a-12 months Cost Lock In, while they'd not enhance the prices throughout the first 12 weeks, but therein reality was NO term commitment. I subsequently went forward using the mount. Fast-forward to nowadays, June. The support continues to be inadequate, dropping the sign through the wintertime, I believed it'd enhance within the summertime... WRONG! No-joke, it really went BEFORE it began pouring a week ago. We eventually had enough. I named recently to stop and was informed I'd need to spend a early termination charge. I calmly explained the organization who did the deploy explained there is no expression contract with DirecTv, and that I also known as DirecTv straight to confirm this, that they did. Along with it, they are showing me itis an 18-month contract. I've no DVR, no HD, no accessories they might have added on. I attempted to describe the consultant from DirecTv obviously educated me that I had been assured my price for 12 weeks, but that did not mean I had been in a deal. I actually told him about the telephone, to please inform me basically am since I had been in no placement to become secured in to a deal because of my work doubt (I did so become let go in December). He again reassured me I had been not in a commitment contract. Since I am attempting to stop, they'll notice none of it. I've never been so mad and disappointed coping with a business in my own lifetime. This really is just-so crazy and annoying!


Offender: DirecTV

Country: USA   State: Michigan

Category: TV & Radio

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