What they do is quote a price and length of the price quote, like $54.99 for a year, but NEVER tell you on the phone that it is a minimum 2 year contract. Then they give you a form letter with a small blurb at the bottom about being a 2 year contract and, if the contract is broken, you are subject to a charge of up to $480.00. All of this comes with a bunch of other paperwork thrown at you at the time of installation. Talk about a rip-off!
Then when I finally quit them, I had to call 5 times to get them to send me a recovery kit. Each time they said it would be FedExed to me.
Good thing I was keeping track of it. The 4th time I finally got a tracking number, only to find out they opened an account for it but never called in to FedEx to have it delivered! I don't know what the outcome will be, but I am sure they are going to charge me late fees for the return of their equipment.
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