Direct TV are a bunch of liars and crooks. My fiance called to upgrade her service to HD and was never told anything about a 2 year contract. She knew she was moving in 6 months and would never have agreed to ANY contract.
When the installer came out to hook her up, he never gave her any paperwork that said anything about a contract. I went to the Portland, OR Direct Tv website and couldn't find anything that specifically mentioned a 2 year contract.
When she moved and canceled her service was the very first time they mentioned any contract or early termination fee. They told her she would be billed for $225 and gave her an address to write to dispute the charge, then immediately went into her bank account and stole the money. She had never authorized automatic funds withdrawals, but they were still able to grab the money from her account.
I called to complain and was told that although they have nothing she signed agreeing to a 2 year contract, it's their policy to tell people that on the phone or leave them some paperwork at the installation that informs them they just agreed to a 2 year contract, neither of which they did.
They steal people's money and then challenge them to try and find a way to get it back.
0 comments