A Notice to Timewarner Cable (Shipped on 6/24/09)
Dear Sirs,
I'm hesitant to create when I don’t think these characters get read or applied by your company. It appears tome that should you have a lot of customer grievances that you simply can’t consider telephone calls, you have to shut your gates anyhow since you are simply performing customers an injustice remaining in company to provide a lot of people factors to protest as you conceal.
I've a house in Excluding, Florida that had your support for a long time, the entire pack; telephone, Web, and tv. Our boy moved from the house in November of 07 and that I managed the support within an empty house for pretty much annually.in March I named TWC to possess providers turn off. I had been educated that till I really could obtain the gear delivered I'd need to spend $20 monthly while I had been placed on “Seasonal Hold”. And so I extended for another six months at $20 monthly.
It had been a large shock after I noticed a $210 deal struck my banking account at the conclusion of 6 months. I named your company’s payment division and was ostensibly informed, too poor.
It had been almost another month before I really could get anyone to visit the home that support was in and obtain the gear for me personally to deliver back again to TWC via UPS, and that I obtained anther $134 struck to my banking account. I again named your organization which period talked using a boss. She recognized the gear have been obtained simply your day before and stated she'd check out the scenario.
I've to express that considering the fact that I settled such a long time for support within an empty home, that she'd atleast move both weeks back again to $20 monthly like I settled throughout the “Seasonal” store interval and I would like to off the hook-in the curiosity of customer support or even simply return the entire $345.22 downright, but surprisingly, no. Despite your organization understanding the home continues to be empty for almost 2 yrs, she named me back the next evening decided to obtain every penny she may, right as much as your day the gear was drenched back in. No split, no reimbursement, no thought whatsoever. I can't think that $345 is truly more critical than any potential company your organization may have gotten from me.
I will let you know when this is actually the method your organization treats clients I'm amazed you've any.
You'll not have me like a client again. Furthermore, easily may convince other people to take my caution to prevent misuse by Time-Warner, I'll achieve this.
I'll be burning this notice towards the PUC, and every content division of each book I will find in 2 weeks easily haven't noticed back from you, that we currently suppose I'll not.
Pgh
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