In my mom closed a with Lifewatch where period she settled a refundable deposit of $100. On Aug. 16, I delivered all of the gear for their Lynbrook, NYC workplace since my 96-year old mom was shifting to some service subsequent hospitalization. On Aug. 22nd, I had been educated by Jasmine, a CR, the gear was obtained along with a reimbursement is likely to be sent in 4-6 weeks. On Sept. 9th, I named, wishing to complete a number of my mom's expenses and paperwork, and Karen advised me it requires 6-8 weeks. On Oct. 15th, 2 months once they obtained the things, Jasmine stated she'd need to "go up with Paule, the payment boss, to determine why the demands were never followed-up." On Oct. 21st, Jasmine stated the check was prepared on Oct. 19th and "awaiting signature. "On Oct. 31st, Jasmine stated the check was shipped on Oct. 26th and also to permit time because it was shipped from New York. I am composing this situation on November 11th, more than 13 months because Lifewatch obtained the gear. No reimbursement continues to be delivered... As well as of curiosity may be the proven fact that the rental charge is settled regular and never prorated when gear is delivered.
It's difficult to consider this organization might make the most of parents who most likely overlook they have cash returning for them. Is that this how their customer support representatives cope with these clients as well as their promoters who're effective and follow-up on which is appropriately owed for them?
Regarding their support, only one time, after many calls seeking an electronic necklace for my momis neuropathic fingertips, did they ultimately oblige. Otherwise, they did react rapidly when she pressed the switch... But that department. Isn't just like their Company Dept.
Our guidance, discover another organization and aspire to be handled as you must.
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