Our mom is 85, lifestyles in a HUD condo and believed she'd conserve some cash with Direct TV. They mounted the system and confirmed her just how to utilize it. Once they quit she didn't learn how to make use of the distant. I informed her we shall get somebody out to exhibit her again. She's minor dimentia. The following person arrived 2 nights later and was really brief together with her. He lifted his speech at her and stated he would inform his chef he never really wants to support her device again. From the period he quit she was scared of the DirectTV soldiers but still couldn't make use of the program becasue she couldn't comprehend the remote control. I submitted a problem from the serviceman on her. She terminated her support and was billed $300.00 early termination charge. Her existence savinges was just $400.
I described the conditions to customer support plus they stated she closed the agreement therefore the charge is warranted. I escataed it to top administration who stated the same.
That Is simply dishonest!
0 comments