Direct TV is running a classic switch and bait. The sales people are purposely withholding vital info regarding the terms of their promotions which substantially affect the amount of money you will end up paying. It is outright fraud and deceit. I even got 2 CSR's to admit this and profusely apologized and that they are in the akward position of having to deal with irate customers EVERY DAY. What does this tell you? This company is ripping people off and this is no joke.
For example, they purposely don't tell you that the promotional price is only good for 1/2 of the 24 month locked in term; that you have to enroll in auto bill pay to get the promotional rate. That you have to fill out a rebate form that takes up to 2 months to process and that you have to pay the full amount until it is processed. Gee, I wonder why you have to fill out a rebate that takes 2 months... Gee, so they can charge you the much higher rate during that time. Thats the only purpose of the quote, 'rebate'.
The sales rep also lied to me in stating that the $5.99/month fee for the DVR service will only be charged if the service is turned on. I opted to not have the DVR service, but was promised the DVR in case I wanted DVR service in the future. Low and behold, 2 reps told me that she was wrong and that there is nothing they can do. Same thing with the $4.99 lease fee for the 2nd box she didn't tell me about, even though I asked her TWICE to repeat to me an itemized list of every single fee and the total monthly price I would pay.
She left out the $4.99 lease fee and the $5.99 DVR fee I declined. The CSR's were rude and stone walling and just repeated in a non caring, cold, matter of fact manner that there was nothing they could do and did I want to cancel - but, oh ya, there will be a $480 early cancellation fee. RIP OFF!!! I relied on an oral contract to my detriment and I am filing SUIT! Don't buy direct tv!!!
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