We ordered Direct TV in August. Nothing was mentioned about filling out a rebate form. My first month was twice what it should be but I thought it was a pro-rated bill for the next month. The second bill was twice as much so I called. Oh, I didn't fill out the rebate form. So I got online and did that the very same day - I confirmed and jumped through every hoop. The next bill was double as well. The customer rep told me it takes 8 weeks to process a rebate. Really? Isn't technology a little better than that - especially when it's all done online. I told her I was paying what I should be paying - half the bill. She said that was fine because the rebate was processing and should be completed before the next bill. I got home last night - my service is off. I was on the phone for 30 minutes - got to 3rd level management - got disconnected. Got on phone for 23 minutes to 3rd level management - got disconnected. Then was on the phone for 1 hour and got nowhere.
Basically, I am screwed. I have to pay double what I agreed to pay because now they are saying I didn't fill out the rebate in time (90 days - I've only had the service 90 days) and I didn't fill it out properly. I get a different answer with each person I talk to in the corrupt company. I am a legal secretary and do not feel that I am an unintelligent person. I know I did what I was supposed to do. And why do I need to fill out a rebate? Isn't my being a customer for 2 years good enough??? Not to mention, the reps were very rude to me. They disconnected me twice and then told me I don't need to be rude when I called for the third time. Wow. That cannot be legal to do what they are doing to people.
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