RCN has to possess the total toughest Customer Support (if it's possible to actually call it that) in the world Planet bar-none! I've transferred a reasonable quantity of occasions and also have never had such poor customer support from every other cable business.
First, the expenses from RCN be seemingly delivered randomly occasions so that as recently I'd not obtained a statement for thee weeks. Attempting to solve this with customer support about the phone is becoming this type of headache that today I make use of the email support that will be nearly as inadequate but atleast I am not about the telephone on-hold for prolonged amounts of time and it also is just a small paper path. Today it would appear that the bill number on my document statement and also the bill number I obtained from RCN protection via email will vary. I'm attempting to atleast get email notice whenever a bill is delivered and so I may submit a cost aside from receiving, or in my own situation not receiving, a statement. I've this put up with additional providers in addition to digital payment and that I could set these up in under many moments. With RCN it has been happening for around per month today.
I finally experienced the web site and sign up for my bill. This required about 45 units of persistent work to obtain my account amount acknowledged. I still can't-get in to the email consideration to join up for email notice. The RCN site is fraught with mistakes with site not discovered, round recommendations, etc. My personal favorite is in taking a look at bundled solutions.
I'm gathering the email answers fro RCN to my concerns and studying them looking back they're amusing. The folks clearly do not browse the client emails and response with scripted reactions or complete nonsense. After I gather another month of those I believe I Will place them in guide type and delivered it towards the RCN Board. Perhaps a guide is within the building?
0 comments