I am a very frustrated Direcpath customer. The internet and cable have been giving my problems from the very beinging. Anytime we would try to disconnect and reconnect a cable to the t.V. The internet would stop working, and vice versa. I was dealing with this until all the sudden it stopped and decided not to come back on at all!
My internet went out. I put in a request after finally getting someone on the phone after waiting for what seems to me to be a ridiculous amount of time. (30 min or longer) They said they are not sure why it is not working, but they would put in a complaint. They said it was as down for the entire complex, and that they would inform me when they hear anything. There are many details in this story. However, the long and short of it was that it was down and they did not know for how long. After a month, I am sitting here thinking why am I waiting for them to service me when they obviously do not care!!! I called to cancel the internet part of it. I do school online, and I was sick of the stress of having to go elsewhere to get this done. They did not credit me for the time that I was down like they said they would and charged me for a "change of service fee". I cannot believe I have to pay because they can get their stuff together. Please run away if you are thinking about going with this service provider!
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