So I have had direcpath for a year now due to AT&T not having any open "Internet slots" in my apt complex. Since then there have been outages for entire weekends (I'm typing this on my iPhone as we speak), promises of refunds for said outages that have never come to fruition, supervisors that have lied to me, customer service representatives who have basically told me "tough luck" when the Internet is out... And every phone call they receive, they try and talk you into a service plan. A service plan?!?! They can't even get a technician out in a timely fashion to fix THEIR OWN problems... And they want me to spend money to have "peace of mind" on repair issues?! Please, this company is laughable at best and a poor excuse for an Internet provider. My suggestion to direcpath - get customer service people that reside in the US, a better monitoring service, and more technicians before you start holding entire communties hostage to your piss poor business practices.
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