Here's my story. I've been a DirecTV customer for a little over a year and signed a 1 year contract. I was told by one of their representatives that I was already paying for HD TV channels, so I should get a receiver since I have an HD TV. So I went to a local Best Buy and grabbed a new HD receiver and paid around $80.00 for it. (This is a LEASED piece of equipment that you don't own but you still have to pay for, and you must return it or they'll charge you again.)
They tripled our monthly bill, so we decided that we'd had enough and cancelled our subscription. We were past our subscription, so we thought we wouldn't get charged. The next month we found that our checking account was negative over $200.00. When we checked our account, we saw that DirecTV had charged our checking account $355.92 without prior authorization. We received no bill or notice about this.
We were paying by check each month, so it wasn't even an autopay. After I called and spoke to a manager, he stated that when you first sign up for DirecTV you have to give them a credit card or checking account (for billing purposes) for this very reason, and that we renewed our subscription when we purchased (leased) the new equipment. He used the scenario that cell phone companies give you a discount on their phones when you renew your subscriptions.
I told him, yes, but you own the equipment. With DirecTV you have to pay for equipment you don't own, still have to renew your subscription, and have to return the item you paid for or they'll charge you again. My argument went nowhere, and they'll never get any of my business or anyone I know ever again. I'm still filing a dispute through my bank.
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