Cox Cable in Orange County, CA is the worst customer service you will ever find. They should consider making a seminar for how to turn customer service into * on earth. Nobody can do this better than Cox.
Their CSR's will NOT let you speak to a manager, trust me I tried. They will transfer you another rep acting as a manager and just do a talk off. Their tech's will TRASH your home without a problem. When you call them and advise them of your newly destroyed wall paint, they are as caring as a bag full of dead cats.
Be advised, if you expect any customer service from them. They will gleefully spit in your face with extreme prejudice and tell you to have a nice day!