» Electronics and household app. » Complaint / Review: Westinghouse LCD TV - Non existent support and warranty service. #300419

Complaint / Review
Westinghouse LCD TV
Non existent support and warranty service

I bought a Westinghouse TELEVISION design LTV-37w2 HD in August. I obtained the merchandise and was pleased. We place this Television in an extra space hence it was utilized hardly any, 50 - 100 hours by my evaluation.

Early in March of after getting the tv for around 7 weeks the display might no further remain on. Once the device was driven on, the display might show for around another after which get empty. I tried hooking-up products to all of the various locations using the same outcome. Audio is heard-but you cannot begin to see the show following the original display.

I called customer care towards the finish of Goal of 2008 and was informed I really could consider the system for support towards the closest middle that will be about 1.5 hours drive-away. I later called back and was informed I also had the choice of delivering the system set for guarantee support towards the service-center in California. I requested to be delivered a container for that Television to vessel in securely and was informed which was no alternative. I questioned concerning the delivery costs and that I was informed when I'd browse the fine-print within the guarantee that delivery costs aren't protected both.

After I expected to advance my phone I had been informed that I'd get a call-back from the boss within "24 to 72 hours." I put my demand and waited patiently. I did so ultimately obtain a phone, which visited voicemail since I had been about the telephone at that time. The boss quit a note but didn't abandon a callback number. I had been compelled to contact the overall assistance centre quantity back and feel the same procedure. I supplied them by having an alternative quantity, wishing to capture their phone this time around. Once more, I waited the normal 24 to 72 hours. I obtained a phone again which went unanswered in the unique quantity. The boss produced no try to contact the alternative range. I'd to call-back a third-time and demand a phone from the boss. I ultimately got touching a boss from the broker in the helpdesk moving me, not since the boss named me. The boss, Bill, was totally unsympathetic and unwavering within the plan of spending money on nothing and producing no try to assist help this faulty item.

Searching for additional options, I actually discovered an area Television repair location which was significantly more than pleased to help when they might acquire some assistance from Westinghouse in getting guarantee approved. I served like a middle-man, required the info from Westinghouse and supplied it towards the Television repair center. After over per week I had been informed that Westinhouse created no work to actually contact the neighborhood repair center.

At that time I called back and was informed there is no promise that even when I introduced the system into the additional service-center they coudl repair it. Hence my choices were to get the price to achieve that but still be confronted with delivery costs to Florida or just deliver it straight to Florida. Without any additional choice, chose to deliver the system to Florida. I had been informed today the costs could be about $300. I discover that totally silly. I returned towards the site and also the guarantee there's outlined merely as "12 months components and work." Personally I think this is false advertising.

This problem continues to be happening for greater than a month previously. I be prepared to be called ASAP by telephone or mail and become supplied with a delivery tag and so I may obtain guarantee support with minimum expense in my experience. I'm so far really disappointed using the item and also the support I Have obtained. I'm prepared to be comprehension and take that technology periodically crash but I anticipate the maker to supply assistance throughout the guarantee period.

I obtain this issue be solved instantly to prevent potential activity. I wait your quick reply and quality.

Offender: Westinghouse LCD TV

Country: USA   State: California   City: Santa Fe Springs

Category: Electronics and household app.


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