I have been fighting this company for almost a year, even threatened them with a lawsuit. That was unrealistic since their physical address appears to be a dark secret. I have sent approximately 15 e-mails trying to get this resolved. Always promises from them, but no results. They even told me that an e-mail would be forthcoming with a new tracking number. That was two months ago. I have filed a complaint with the Federal Trade Commission, and advise others to do the same. They are scam artists and I would like to see their scamming stopped. A class action suit would be the answer, and I would gladly lend my name to one if there is no charge for this.
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