I am so upset with HughesNet, their terrible internet service and terrible customer service. We signed up for HughesNet late October.initially we were told it was very easy to give them a try. Sign up, we install for free, give you a 30 day trial period, and if we weren't satisfied, full re-imbursent would be given. Uninstalling, no problem.
We called to cancel the service is November and we were asked to give them 30 more days, they would extended trail period and give us a higher speed. (our service went out multiple times a day. Every time we had to reboot modem and router) If we still weren't satisfied, again they said they would reimburse and uninstall.
Today I called to cancel and was told I wouldn't be reimbursed. And to make matters worse, they expect me to climb on the roof of my two story condo to get some piece to return or else it's $100!!! Absolutely RIDICULOUS!!! If I had know it would be An arm and a leg to cancel I would have never signed up.
0 comments