We flew back from Montego Bay Jamaica to Minneapolis, on 1/18. A piece of our luggage was damaged. The hinged side was completely destroyed, ruining an expandable zipper and exposing clothing inside. A treasured tee shirt was damaged by what appears to be grease. We use your airline to fly each ...
I booked a round trip flight from Detroit to Ft. Lauderdale last week for my wife and myself. Orbitz booked an incorrect return flight time: The flight details follow: Departure date - March 21st - 7:25 am. Booked OK on flight 1604. Return date - March 23rd - requested return time - 5:40 pm from ...
Tried refund on website. Baggage document no. requested but I didn't keep it. Called various places but it didn't work. I kept the passenger receipt/excess baggage mm/b94A03 /bozen, psgr ticket 00162379376381 $50 was charged to my American Express account. Ticket no. 01626016162831, document type ...
I cannot begin to tell you how bad the customer service is. I used to use Priceline all the time, and expected this year's trip to turn out just as well. Turns out the booking site made a mistake and booked my trip for a weekend in Dec not January. So not only did they charge my card $614 in ...
Company is terrible to do business with. Does not give full disclosure of charges, books wrong rate but still charges and won't refund. Could not explain the fees or what they were for. They took the wrong email and I did not receive confirmation for 2 days even though I called 4 times. Reservation ...
Frontier Airlines failed us badly with the flight, which I booked through Orbitz. I spent 3 hours on the phone with customer support, and instead of standing by their customer, Orbitz customer support offered me a $25 voucher. When I told them that it was ridiculous, the manager offered me a $30 ...