Usacomplaints.com » Traveling & Tourism » Complaint / Review: Infinity Incentive Group - Fantasea Cruise Reward AMAZING charge of $190 pp service fee AND taxes and port fees makes the free cruise more than what I could book myseld for a better cabin!. #969497

Complaint / Review
Infinity Incentive Group
Fantasea Cruise Reward AMAZING charge of $190 pp service fee AND taxes and port fees makes the "free"cruise more than what I could book myseld for a better cabin!

We spent 2 hours listening to a travel club sales pitch and were given a "free" cruise for our trouble. We didn't buy and wanted to test their business before putting out $7K. Boy are we glad we did as this was a nightmare to meet all obligations and time frames that were necessary.

After 4 months and finally getting to the point of booking our "Free" cruise were given the wrong date (good thing I checked on line to make sure this was an accurate date). None of the six dates we picked were chosen and we were being forced to take a Carnival cruise for $130 MORE than I could book myself and I would have a much better cabin! In questioning the customer service rep (who was very rude) she finally admitted they have a $190 per ticket "service charge". The $400 would have bought me another cabin or a suite!

We cancelled this "free reward" and were told we had to ask for our money back in writing and it would take 8 weeks. I don't know how they stay in business and we are so glad we didn't buy into this "club"!


Offender: Infinity Incentive Group

Country: USA   State: Arizona   City: Lake Havasu City
Address: P.O. Box 3479
Site:

Category: Traveling & Tourism

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