Why we think eDreams is quite eNightmare
Re: yx5j5y
I created a reservation on August 3. Then I acquired the Referece quantity about the exact same time.
However, I acquired another e-mail each day after which it was July 4, sying that there's been a cost change so you woul require a verification to preceed the reservation. I DID SO mail back again to continue!
Simply To make certain, I named your call-center to double-check on August 6 (Precise period 01:22pm in Italy). The consultant explained the reservation was ended since I did not react over time. I inquired what I really could do to rebook the trip.
She stated that I've feel the entire reservation precess online again. I stated that I recognized and hung-up the telephone.
Then I called to check on with my charge card organization to determine if there have been any reimbursement. NO REFUND!
I called again at 01:36pm in Italy, and talked having a Male consultant and described your reimbursement process disaster! He explained it'll be returned quickly and that I might begin to see the reimbursement on my next charge card statement.
I waited.
On August 22, I examined the charge card monthly statement.
No refund!
I called eDreams AGAIN at 01:30pm on August 22.
The representative said, "your YX5J5Y reservation is established."
After requesting to continue, after reading the YX5J5Y was ended and also the only method was to rebook the trip again, after being ensured to obtain the reimbursement, exactly why is the reservation still-active???
How would you verify the reservation without my agreement??!!! Is that this a charge card scam???!!
I'll not quit to distribute the news headlines "what occurred in my experience with eDreams" online. I'll twit, I'll publish on my facebook along side all of the celabrities I fortunately turned buddy through facebook, I'll record this issue to whichever means I will get my on the job to avoid something similar to this actually occur to other people on the planet due to eDream!!! You are able to cound me on!
Please, bother to spend some time to check on the tracks of one's call-center to varify.
No body ought to be misleaded as this in your firm's complete mayhem!
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