Complaint / Review
Caribbean Cruise Lines
Summer Vacation Experience, 21001 N Tatum Blvd #1630-192, Phoenix, Arizona 85050. When they don't know you are journalist

Or that you are in touch with a journalist (consumer watchdog is better than travel columnist, but try both) they think they can get away with it. Publicity is an added advantage, along with your court case. Use both. Don't exclude either one.