I took Greyhound Bus from Washington DC to Detroit and I will pay the extra money in the future to fly. The customer service is non existant and simple questions are answered with bad manners. I do not understand the reason the drivers make everyone leave the bus to "clean" it, there is no cleaning that is taking place. Everyone had to leave the bus in the middle of the night (about 1:00 am) and sit in a dirty terminal for 40 minutes while nothing happened. The drivers did enforce sound restrictions on cell phones, music and loud talking which was nice. I paid the extra $5 for priority seating and was told to go to the next door which also had a line of people to another city. The driver never called for anyone with priority seating so I had to fight my way to the front of both lines and inquire myself and after 15 people had already boarded, I got on. The bus had door problems and needed to return to the terminal within 5 minutes and my priority seating was worthless. Let me sleep on the bus, don't wake me up and kick me off in the middle of the night, there is no reason for that.
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