Dear Sirs,
I am writing to inform you of my dissatisfaction with the service at the Counter of Hertz Rent a Car at the Nicaragua Airport on 07 September of this year.
On September 7th I made a reservation online through Orbitz.com. My reservation was approved and I received the following quote
Car Information
Trip Name: Managua 09/07/11
Driver: CLAUDIO MONTENEGRO
Rental car company: Hertz
Confirmation number: F2241082233
Car type: Economy Car
Pick-up date: Wed, Sep 7 11:00 AM CST
Drop-off date: Thu, Sep 8 11:00 AM CST
Pick-up location:
Hertz
Autusto Cesar Sandino Airport
Managua
NI
Drop-off location: Same as pick up
Base rate $20.00
Taxes and fees $14.50 AIRPORT FEE: @ 10.00 USD TAX @ 4.50 USD
Total car rental estimate $34.50 USD*
Amount paid at reservation $0.00 USD
Amount due upon rental $34.50 USD
Base rate and taxes and fees
Unless otherwise specified, all costs are provided in US dollars.
* This amount is based on information available at the time of reservation. Mileage and rates*
Unlimited
Daily base rate: $20.00*
Extra hour: $6.40
Minimum rental: 1 day
Maximum rental: 5 days
* * Rates listed here only reflect standard rate plan periods (daily, weekly, or monthly) and do not include additional charges, taxes, or fees. Additional days beyond this period may be charged at a different rate or with additional weekly, daily or hourly charges. Weekend daily rates applies to Fridays, Saturdays, Sundays, and often Mondays. Any additional days will be charged at the extra day rate. All rates are shown in US Dollars on this page. Rates in local currencies may be displayed by selecting a rate from this page and then viewing the details of that rate.
General Rules:
AFF LA LOW TIER DY
Car rental reservation phone number (s):
505-223-31237
800-654-3001
The quote states that the charge for the one day rental is for $34.50. But when I arrived at the Nicaraguan Airport to pick up my car, the person at the counter announced that I had to purchase a compulsory “third party insurance” which was not listed in the quote. I could not rent the vehicle unless I paid an extra $12.99, that being the cost of the Compulsory Third Party Insurance. I was very upset and I explained to the person at the counter that my reservation did not state any additional charge for Compulsory Insurance. He didn’t have an acceptable answer for me, and I was forced to take the car and pay for that extra insurance. The charge for the rental concluded in $49.44.
Could I please ask you to look into this matter? It is at my most concern. I feel that Hertz is operating under unfair business practice by keeping information from their prospected clients in order to receive reservations and once they are at the counter they are charged with additional fees.
I look forward to hearing from you shortly. Claudio Montenegro
Claudio. [email protected]
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