Requested airfare quote 4/27. Received "booking offer" back from "company". Sent payment overnight (moneyorders) as requested on 4/28."Jack" Pujji signed for my letter on 4/29.
When I has received no confirmation of my payment-I was able to reach Mr. Pujji by phone. He stated to me that "they receive alot of payments in the mail and it is impossible to reply and confirm each payment." I questioned whether I has my promised seats as I needed to make arrangements for my niece's christening. "Oh yeah, sure, no problem, you will have your tickets in plenty of time."
I was due to travel on May 20th. On May 17th, I still had no tickets and the airline had no seats reserved for me. I made yet another call to Mr. Pujji-I did not speak to him but a man whose name I did not understand that works in his office. I was promised that my tickets would be mailed out that day. I was called "stupid" by the employee when I questioned their practices. Needless to say-at 9:30 pm that night-I had no tickets and the airline had no confirmation for me for the 20th.
I was forced to borrow money and make other arrangements.
I requested a refund as soon as I had confirmation from the other service that evening. I spoke with the same person who called me "stupid" the following day and was promised a refund. Well-it is almost 2 months later and I still have received no refund-I cannot even get them to take my calls-they do have caller id so they screen their calls.
We are not wealthy people I worked a second job for the fall and overtime at my regular job to pay for this trip. I just wish I had found this site sooner so I would not have had to go through this nightmare.
0 comments