Complaint / Review
Marriott Residence Inn Tempe AZ
Marriott Hotels and Subsidiaries Inhumane Animal treatment and refusal to be responsible for Injuries caused by hotel automatic door settings that violently harm small animals and children

Be aware of the inhumane policies of the Marriott Hotels and their subsidiaries hotels.

I am having a real hard time understanding how large corporations could be so uncaring and inhumane with regards to animals. The Marriott Residence Inn in Tempe is refusing to be responsible for an severe injury to my little Chihuahua Oso that occurred at their hotel.

They claim to be pet friendly, but I guess that only applies to letting dogs stay at their hotels and they draw the line at being responsible for injuries that happen as a direct result of their door security policies.

The room doors are set to close within ten seconds with so much force as to have swept my small 10 pound dog into the metal door jam and dislocate his femur. These doors could also easily fracture small children's finger's. I asked them to adjust the setting and they responded that due to security policy they would not adjust the springs that forcefully slam the door.