When we were with RCI, although difficult, we enjoyed equitable exchanges. Now that Shell (SVC) has determined that points owners will be with Interval International, the travel we wanted to have is completely unavailable.
There is less to choose from in the southeast US and books faster. We wanted to book a trip to the UK in 2 years, but there is nothing in their system to choose from. We asked about the northeast coast of the US and Canada for this summer - again nothing but two resorts away from everything!
We were told that if we converted to points from weeks that we would have greater flexibility in bookings, but that has not been the case. We have friends that are with our home resort that remained with weeks through Shell and have no trouble exchanging because they are still associated with RCI that way.
In terms of having anyone with any authority to deal with, you`re out of luck. The only people you can speak with are the customer service drones who are only trained in providing reservations for exchanges you can`t make and annoy you by asking (after professionally telling you that there is nothing to exchange for) `Can I help you with anything else`, although the only function they have, has just proven to be futile.
What a joke!
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