I planned a great Mid-Western family vacation with my husband and three young children. Our first stop, the Grand Canyon, staying in a two bedroom suite at the Embassy Suites in Flagstaff. Upon arrival, we were told that they overbooked rooms and we could not have the room which we have reserved months in advance. I selected this hotel so my husband and I could have a little privacy while vacationing (something which does not happen too often with three children). It was the most expensive choice in the hotel.instead, we were divided into two rooms. My husband had to sleep in one with my son. I slept in the other with my daughters. We were disappointed but made the best of it.
We were informed that Arizona has a Squatters Rights Law and the guests in the room we booked did not want to leave. Now, I have not researched this but I have to trust the customer service rep. Who would lie about something like that?
I would have expected the hotel to offer some kind of compensation for our inconvenience. We were charged the exact same rate. I expressed my disappointed to the rep; however, I have not received a response.
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