Usacomplaints.com » Traveling & Tourism » Complaint / Review: US Travel group, Your Travel Hadquarters, Incentive Marketing group, Vacation Club - Fraud!. #743064

Complaint / Review
US Travel group, Your Travel Hadquarters, Incentive Marketing group, Vacation Club
Fraud!

We "purchased" that which was designed to have now been a weekend sail in a reduced price of approximately: $180 for just two individuals so that as it just happened to become greater than a month after our first sail actually (which we arranged straight through Royal Caribbean) it did not appear that out-of types to us. We paid-for one more 4 people, our 2 children, (because they had desired to continue the very first one around but could not) and also to contain my in laws, exactly what a fantastic family trip I had been considering! What crap it has proved to become! Because the children being in college we're pretty restricted to our times and thus early Jan. 2011 we were ultimately ready to obtain some travel-time (we purchased this in DECEMBER. 2009). Anything have been going okay, posted my service type, delivered my sail day demands - (I actually involved a 3rd date-just just in case!). That is when it visited GARBAGE! I obtain a telephone call to verify among my times, but was informed because it was throughout a peak-season to Mexico (had selected 3/25,4/29, & 5/27) that it had been likely to charge more! What?! NEVER does it say something about "maximum" journey, BUT! He informs me when I do want to decided on a later day I really could AND NEVER need to spend more income. I allow him understand I really couldnot do this as my deals would not be great that extended. "Not A Problem" he claims so long as we guide it today you will be good, do not be worried about the termination time. And so I selected Nov. 4-7 as that were the full time of year whenever we had gone before and climate was stunning! Therefore today approximately 45 times from sail period and I'dnot noticed something, therefore I contact them (on the Friday) and today the actual terror starts, first I am informed because itis past my exp. Day my sail is EMPTINESS! Wth! I call-back again today (following the weekend buying bit of document that I'd created the title of the individual I'd voiced with in FEBRUARY. to no avail.), I actually do have each and every bit of document they delivered, actually covers and copies of anything I sent them, that we did by Express Email regarding assure shipping. Therefore today instantly I'm informed that they'll "guide" my sail easily simply spend the intended "interface costs" that I had been informed about at an additional price around$167 per person. BULLSHIT! There's never any reference to any addt'l fees whatsoever to "finish" my sail. Therefore obviously they attempt to state this charge is informed for you should you appear under conditions & problems they attempt to perform it down under "scheduling taxes and costs". Therefore I've been speaking with this particular woman for over around 30 minutes, while being placed on store numerous occasions, therefore meanwhile Iam searching for the "accurate expense" of the journey about the real Circus site, when she did ultimately return about the point and trys to inform me this is a superb value, therefore I named her onto it stating its merely a $100 "savings" for the most part since Iam taking a look at the website myself and I get placed on store again! After which the point gets used in their voicemail service. And so I call-back AGAIN! And consult with Ralph, I provide a fast explanation and have again exactly what the extra-cost will be, he requests my contact data which someone can give me a call-in each dayapproximately to provide me that info. I ask him why cannot he simply tell me, since he'snot within the scheduling department. WHICHEVER!!! Can not you simply move me? No someone may simply contact you back. Therefore now over time, I am attempting to consider out my choices, do I actually want to provide more $, with increased "intended' costs" to become added all over again. I am seeking to observe so what can be achieved using the regulation, may my charge card organization reimbursement? For companies not made? At this time I really donot understand but I needed to obtain my tale available!



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