Vacation Village Voyages will bend over backward and tell you anything they think you want to hear to get you to buy into their program. Once the sale is made, all that changes.
I spent hours on the phone and numerous e-mails to their customer service (that's a misnomer!) department working my way up the chain of command but to no avail. They are totally unwilling to work with you or make any compromises. Travel should be a pleasant experience and should not involve battling with customer service for months only to be left a totally dissatisfied customer in the end. The worse part is that it doesn't seem to matter to them since they've got you committed for the next 10 years or so.
My advice — do not get involved with vacation village voyages!
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