I have a very important Ramada Inn dispute or as one would say, a review; I resided at the hotel on 2601 Zuni Street in Denver Colorado off of Speer Blvd. There are definitely some improvements that need to be made. Believe me, if these improvements are made. I'm almost certain you will have a higher class of clientele staying at your establishment. On 28 May I resided in room 134. I had to go back twice because my door key was not properly activated. Once entering the apartment there was a horrible "mill due" smell I had to use Lysol and other air fresheners to make the room smell more pleasant.
To make it even worse there was no air conditioning it states "air conditioning" on the hotel room wall; I have "video" to show all of the dirt in corners on the rug and all the spots on the pillow cases. After inquiring with the poor representatives, asking why no air conditioning? They gave me a sorry boiler room excuse. Only a 6 year-old will believe the sorry excuse I was given by your front desk representatives. I requested that a fan be sent to the room which I have "video" to show how much dust was on the fan the staff gave me. I had to go out to my car and get sanitizing equipment to clean this fan. To make matters even worse I called the front desk, only to ask a simple question. And believe me, I was very polite. Because I really felt sorry for the staff, maybe they have to give excuses to all of the hotel customers for the poor service and the bad conditions? Anyway I asked them where I could get ice since there are no refrigerators and there is no air conditioning to keep anything cold. And it was as though they laid the phone down and I kept talking and no one would pick the phone up or even hang it up! I was in a "dead zone" talking with no replies back!
So I informed my wife who was staying with me about the incident, we both knew something was wrong with the front desk representatives. Because why, in all of these terrible conditions, would they actually just leave me hanging on the phone with no reply? So around 11 PM that night on 28 May of I went to the front desk and as I was entering the area I could see them looking at me and both of them ran into the back room.By this time I took out my cell phone and as the guy came out of the back room, he was not the one that left me hanging on the phone, the woman did! I recorded his politeness in giving me wrong information on how I could leave from the iced room area and go back to my apartment. He gave me a long way around. If you could just solve these problems alone, I know your hotel will be a more powerful and exciting place to visit. Even though I saw contractors tearing out desk fixtures and all types of wood fixtures. This looked like a big mess around your ballroom area which is not a pleasant sight to see either.
It's the small things like cleanliness and good representatives at your "front desk" which can increase your visitors and gives the customer a deep desire to tell his / her friends about a great hotel stay at the Ramada on 2601 Zuni St. Believe me, me and my wife had stayed at many excellent hotels and we have stayed at a few bad hotels, but this one was the worst. I hope it doesn't get any worse or then this? We tried to compromise even though they gave us a room by the stairs when there were so many other available hotel rooms they could have given us. But cleanliness and no air conditioning and worst of all, poor service by the front desk, are situations that are or simply bad service and we cannot compromise with this. Is there any possible way we can receive compensation for the treatment we were given by the front desk representatives and the hotel conditions? Could you please restore our faith in the Ramada hotel industry? Me and my wife hope you will be very reasonable with our request, and we will be waiting for your answer.
On our final days stay at the Ramada I saw spiders on the ceilings and on the wall. There was also dirt on the ceiling in the inclosed ceiling areas. And the filthy spotted bedspread and bed spread covers which look like they have never been cleaned. And the continual construction which made parking inconvenient and all of the cleaning trash bags and carts all out in the area which made our stay so inconvenient. I definitely don't want to seem like I'm badgering the Ramada Inn, but I stayed two nights. And finally before I end this review of the Ramada Inn and request another stay at a better Ramada Inn again to restore me and my wife's faith in the cleanliness of the Ramada Inn industry. The service especially on the 28th was terrible by the representatives, the uncleanness and the lack of any type of air conditioning was a horrible Ramada Inn hotel stay experience.By the way, I forgot to add that the workout center at the Ramada Inn was horrible. Every machine was practically broken and there were a couple of treadmills that that barely worked. And with NO ventilation in the workout room. It was impossible to have a good workout. What a bummer!
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