I received call from Fulfillment International Corporation on 26/05/03 around 7 PM GMT. They had our details so they said You have been offered a discounted holiday package for total $937. The way they promoted on the phone looked very attractive, we said yes and bought it and made the payment by credit card on 26/05/03. As they psaid that this package is valid for two years so we thought that we will plan for summer 2004. Then i checked on internet about this company and found suspicious, I sent an email immediately on same day on 27/05/03 to cancel this package and to refund our money back. Got a reply from them that this package is non-refundable. We received our package by post on 6th June. As soon as we read the documents & found there was additional cost of $538 (According to them it was port tax and service charge), again we got annoyed and requested them to cancel but got same reply that package is non refundable.
We had no option other than applying for USA visa, which we applied on 29th December and we got Visa on 8th Jan.
We got documents ready along with foreign draft of $578 and sent on 17th Jan by special delivery. They received our documents on 27th Jan Now they are asking more money and not ready to refund our money at all.
This holiday package has ruined our mental piece. Please guide us, so that no other consumer in the future would face this. Would be really obliged if you can help us in this matter.
Vijay
Edinburgh
United Kingdom
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