Complaint / Review
Jetblue Airways Corporation
TrueBlue is a robbery

The TrueBlue membership program run by JetBlue is faulty, mismanaged and the terms are poorly written. The program takes advantage of consumers making them believe they are making educated and beneficial financial decisions and never delivers the program's rewards as promised.By constantly changing the terms, JetBlue takes advantage of consumers luring them into a fidelity program that only serves JetBlue's interests.

I have been informed via email that all my membership points will be expiring as I have not flown with JetBlue for a year, but that is not true.

I have flown with JetBlue 3 times this year, yet I have been told by JetBlue's representatives that nothing can be done because I have not redeemed additional points from those flights.

In other words, the information I have been receiving all year from JetBlue is asking me to ONLY fly with them to keep my points and when I do it is not enough!

Their costumer information emails never mention redeeming new points as a condition to keeping old points, but still that is what is expected leaving us, consumers robbed and chocked that such practices are tolerated.