I'd NEVER suggest this spot to anyone who I understand. I acquired the run-around out of this resort in the first phone till the final.
I created a reservation via a discount team website that provided an area having a hearth, a wine and cheese container, massage bathtub along with a massage in a reduced price. Evidently, customer support is "discounted” aswell.
There is just one weekend the room kind provided was accessible, they agreed to guide me right into a down-graded room telling me the only real distinction was that there is no hearth within the additional space. I resolved for that one weekend the hearth was accessible and reserved the area and also the massage atleast per month ahead of time.
1 week prior to the visit they named and explained they mightnot do the massage when it had been planned at4:00 pm. The only real moment they might do-it was each morning on that evening. We weren't coming in Sedona until morning and maynot sign in till 3:00. After calling and worrying and informing them when they couldn't support the massage, I'd instead simply obtain a return. The massage was re scheduled within the morning but 45 minutes later than our initially reserved period
Whenever we reached work they offered us our secrets and we examined in. To my shock, the room we received was the reduced space. Again I named to protest this wasn't what we reserved. They did locate us an improved room and we subsequently shifted all our material to a different space. The wine and cheese container was a document dish with document lawn, a few infant bell cheeses along with a little bundle of Ritz biscuits alongside a wine bottle.
Whenever we went for that massage (which was not in the resort but a note college outside) where we'd reserved a couple’s space, again we weren't provided what we were guaranteed. We were informed the couple’s space had been utilized and were delivered to individual individual areas. Throughout the massage, there is lots of speaking and giggling among team away from space and at-one stage somebody strolled into my space within my massage.
Whenever we returned towards the space we were likely to view a film nevertheless, whenever we named to request when they had payperview films we were informed number but, we're able to visit red container and obtain one or use among the older versions they've at work. I questioned exactly how we were designed to view them because there is no dvd-player within the space. I had been informed there must be one inside but there wasn’t. They did provide us a dvd-player and we went and hired a film to look at.
I recognize it was a reduced present however it nevertheless charge over 200.00 for just one evening and we got only the run-around.
I wrote concerning the problems about the space study and switched it in. Following A couple of days with no reaction in the resort I sent the resort to tell them of my problems within my visit. They apologized and stated there should have been some miscommunications and that's not how they conduct business and agreed to compensation people another visit using the same bundle if we'd provide them with another opportunity. After I named them back again to let them know that people might provide them with another opportunity they stated these were happy and might deliver me a gift certificate.
After nearly three months and that I hadn't obtained something I named to see them that I'd not obtained something from their website.in those days I had been informed these were delivering me a no cost evening in a coffee-pot room (that was the down-graded space) I advised the Home Director of what he'd explained formerly and then he stated yes, it will have now been the improved room but which was all, simply the room and never all one other products contained in the bundle. At that time I told him cheers but no cheers we'd not be back. It wasn’t worth the trouble actually at free.
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