Usacomplaints.com » Traveling & Tourism » Complaint / Review: Courtyard Marriott - Will not stay again. #298614

Complaint / Review
Courtyard Marriott
Will not stay again

We've found its way to the resort at 11:00 am and were informed the space isn't prepared for sign in until after 1 P.M. But we are able to park our car within the storage and offered us a flag number to park the vehicle. I've advised them that people will soon be back around 6 or 7 P.M. To check on in.

After I reserved the area, the reservation worker has explained they have a taxi to City operating constantly. But I had been informed within the resort that their taxi broke down and certainly will contact me a taxi plus they taken care of it. That was good.

We returned at 7 P.M. To check on in and was informed they don't have our space kind and certainly will provide us a king-size bed space having a sofabed. Me and my partner have two children around and also have book a double-bed space. I told them I've reserved a double bed space, NOR need a king-size space since my children shouldn't need to rest within the sofabed. So when I arrived by at 11A.M., I've educated them that I'll be back at the moment.

The boss came around and stated when areas are reserved, space kind aren't a guarteed. After fighting together with her, she subsequently stated used to donot arrange a double-bed space anyway. I provide to exhibit her the reservation document that I've published out at Marriott.com.

At the conclusion, she offered us 2 king-size areas WITHOUT ANY Connecting door. Despite the fact that both areas are alongside one another, the gates are divided by 10-feet. Me and my partner needs to spitted up to ensure that all of us may stick with one children (5&7 yrs old).

24 hours later, we arrived along for that taxi and was informed it's just operate on need and we shall need to contact them whenever we require a trip back in the city towards the resort. Which we did around 2 P.M. With my boy who got ill and was managing a temperature. We waited forty units for this which we were informed within the telephone that it will just be five minutes delay. We end up receiving on another resortis taxi who the driver was good enough to let's trip.

We've to pack again and proceed to a double-bed space. After I take a look at 3 nights later, they charged me to get a film that they offered me credit for after I struggled for this.

I'll never remain in any Marriott later on.


Offender: Courtyard Marriott

Country: USA

Category: Traveling & Tourism

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