This company is really horrible. It has one of the worst client service I have ever seen.
I went for a trip to NY and on my way back to Ottawa, we had to stop in Syracuse. Even if we left at the right time from NY, the schedule of Greyhound was not giving enought time for the passengers to change but so we ended up missing our bus.in fact, the bus had left 30 minutes before we arrived.
After being told that there are only 2 buses leaving from Syracuse to Ottawa per WEEK, the pretty much told me they couln't do nothing. We ended up taking a taxi for over 400$.
I have called the client service and they don't wan't to do nothing about it. I have told them that this situation happends every week and they refuse to change the schedule.
I asked for a refund and they wanted to give me a 30$ voucher! Take that for a slap in the face.
Do not travel with this company
0 comments