Never Again! Spirit Airlines is a “RIP OFF”. My husband and I booked our tickets for our trip from Fort Lauderdale to Montego Bay – Jamaica. Their price was the lowest so we went for it. Unfortunately, it was only after our flight was booked that we learned about the various restrictions and additional charges — such as extra charge for carry-on items and seat assignments, as well as limit of 40 Lbs. On checked baggage — which in all our international travel around the world, we have never experienced before! By the time we paid for everything, it was very expensive and we realized that we would have been better off booking with Air Jamaica. Although the base quote was a little higher than Spirit's, it would have ended up cheaper in the long run, and with less hassle. Air Jamaica allows 50lbs for checked baggage and 1 bag is free.
By its own admission, this Airline claims it is an Ultra Low Cost Carrier, with a unique approach that liberates customers from being forced into paying for services they do not desire or use.
Makes one wonder: on what planet, do passengers fly without desiring or using a SEAT?!!
On the outbound flight, we were not even offered complimentary water. You had to buy water! On our return flight which departed 3 hours behind schedule, they did not even explain why or have the courtesy to keep passengers apprised of the status. It was up to us passengers to check with the ticket/gate agents as to what was going on. As if that was not enough poor service, the information provided by the agents at the ticket counter contradicted that given by the agents at the gate! And to top it all off, once our plane finally took off 3 hours late, one would expect that they should have at least offered us water and a snack on the plane. NOTHING! It was as if everything was normal and 'business-as-usual' — buy the water or snack if you need to, no recognition of inconvenience to passengers or apology! To fill out the custom forms, they said if we didn’t have a pen, we could buy pens from them for 25cents. (What's next? Charge to use the restrooms?). Spirit Airlines is only out to make money. They have no sense about good customer service.
We were not only deeply disappointed by the lack of customer service but also disturbed by the lack of transparency in the airlines' communication with customers on-line and at the airport. We feel it is important to share our dissatisfaction so others who are planning a wonderful vacation can avoid the hassle of flying with an airline that doesn't seem to know or care about quality customer service. Fortunately, we were blessed to enjoy our time in Jamaica and the fond memories of reunion with old friends, the white sandy beaches, warm ocean breezes, friendly locals and happy music, will always be with us...
So we plan to go back, but not with Spirit Airlines!
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