Six months ago my company was purchasing a ticket for me. They authorized Katia Akl at iTravel to use the company credit card to purchase the ticket.
5 months ago I was called concerning a debit for the amount of the ticket on MY credit card. My bank caught the transaction and blocked it.
I recieved a phone call from Katia asking that the fraud investigation be removed and it would just be easier for me to pay for the ticket instead of my company. She illegally got hold of my email address from previous air travel records and ran the credit card. Without Permission, Without looking at the name on the credit card.
4 Months Ago Katia called me and asked for proof that the money was released. I faxed her the paperwork and she said it was enough. One week later I checked my reservation and I was shocked when they said that the payment had not gone through.
My employer was forced to purchase me another $1500 and take it out of my pay because it was a personal trip. I received an email from British Airways January 14th saying I was going to be refunded 1402.00
I had originally paid 1509.00. I was told that they had already refunded the money.in November. I was left without a ticket and without the money that I spent on the ticket.
Up until today March 29th I have not recieved the money that I paid for the ticket that I was not issued. The ticket that I was never supposed to pay for and the ticket I did not cancel.
Over the last several months I have heard over and over again that the money had been refunded. My bank has not received any refunds to that account. I had to change my debit card number and they had the new one and neither account saw any funds.
All this woman will do is yell at me that "She does not have my money." She had vowed to my employer that has bought upwards of 50 tickets from the Middle East to The United States and Europe she would personally handle this.
Nothing has been done and I am out $1500. This woman is incompetent, ignorant, irresponsible, does not keep to her word and knows NOTHING about customer service. She might not have my money but she has not helped me get it back.
I spoke with a lawyer who said that she is responsible for the amount and its time to take her to court.
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