I booked a two night stay, through Expedia. Expedia quoted a rate of $50.00 per night plus tax, for a grand total of $111.98.
I received a billing statement, from the hotel, stating a rate of $39.50 per night plus tax, for a grand total of $88.48.
Upon contacting Expedia, I told told by the customer service representative & her supervisor, that the hotel made a mistake by giving me a copy of the billing statement. And, that I would not be receiving a credit for the $23.50 difference.
I asked the customer service representative, "Why should I make reservations through Expedia, when I can get a lower rate by contacting the hotel directly?" Her response was to read a pre-written script, which states that Expedia buys reservations in bulk.in order to provide customers the best rate. Obviously, this is not true. And, Expedia would rather lose any potential business, with me & anyone who does not agree with being overcharged, than to credit $23.50.
I will never use Expedia again.
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