I booked a four-hour, three winery tour for 3/21 and pre-payment in full with a credit card was required at that time, $130. Three hours prior to the start of the tour, the owner called my hotel and left a message with the desk clerk (he had my cell phone number, so I infer he was trying to avoid speaking with me in person) that due to a family emergency, he was cancelling the tour. Additionally, he has a NO REFUND policy, and would not return my money. I called him back and he continuously repeated his "no refund" policy, and then hung up on me. He has not replied to a follow-up e-mail either. Therefore, he did not provide the service promised, and he has kept my money. I reside more than 260 miles from Dubuque and do not have the resources nor the desire to return to the area again. I want my money refunded to my credit card.
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