I placed a bid for airline reservations through priceline.com on February 22 at 7:00P.M. For a round-trip ticket from Chicago to Los Angeles (to leave March 23 and return on March 26. I carefully made sure that I verified my dates.
The 1st name your own price bid was rejected. Priceline sent me an email with options of getting these tickets through another bid for my trip at a little higher cost. I accepted the bid, received my confirmation and printed it as my record... Little did I realize they had changed my travel dates from March 23-26 to February 23-26th. The next day after 4:00P.M. I received an email from priceline saying "We have received notification from your airline that your reservation has been changed according to your request, or has been cancelled due to day-of-travel flight cancellation or traveler no-show."
Immediately I contacted priceline to find out what the changes were and why. This is when I learned they had actually switched my travel dates. I spoke with 3 representatives of priceline in which two were supposed to be supervisors of customer relations. I asked and practically begged for them to return my money. I could hardly understand what they were saying because no one there could hardly speak english. They rattled off something about it was a contract, there was nothing they could do because of a contract that I missed my flight so american airlines canceled the reservation both ways and there was no way that I could get my money back... Not even a portion of it. After 45 minutes of going back and forth and them constantly apologizing and saying it was a contract I gave up talking with them and attempted to contact their corporate office to speak with the president of priceline (Mr. Jeffery H. Boyd Chief Executive Officer, President, Director) However, after dialing the number they gave as the corporate office... I ended back up with the very same goofballs that I had originally spoken with. Upon asking for the real telephone number to their corporate... I was told they couldn't give out that information.
So, again I was left empty handed with no refund and a canceled reservation. I reported them with the BBB and saw thousands of complaints on priceline from other consumers who had been ripped off also by priceline.com. However, BBB list them as an A business with them.
I don't know if I'll ever get my money back, but I do know that I will never use priceline.com again for anything!
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