I initially ordered my package in April. I didn't have enough money at the time, so they charged my credit card one initial payment of $349 and charged it each month thereafter $58.17 until the total hit $698.
In November, I extended the package for a year and a half for $87 because my deadline was coming up this month. I also paid another $198 for the part of the package and then my roommate was going to put the rest on her card for her share. So far, I have spent $983 on this waste of a trip. Before I let her put $898 on her card to pay for her and her boyfriend, I decided to look into it a little bit, and that is when I found this website. I found this website last Thursday (Dec. 18), sent out certified letters and faxes that Friday (the 19th) and by December 23, all $983 was credited to my account (without any hassles or even communication on their part!) I was SHOCKED! Send certified letters from the post office to Dan Lambert, VP, and the compliance manager (listed in the letter below) and also fax them the same letter and send a letter to Lambert's administrative assistant. I got my money in less than a week. I have included my letter below, use it if you'd like, but you'll have to do the research in previous reports as to what the specific fax numbers are and who to send them to, I don't have PUT LIKE A LETTERHEAD
December 18
Mr. Lambert, Vice President
Ramada Plaza Resorts
2419 E. Commercial Blvd.
Fort Lauderdale, FL 33309
Dear Mr. Lambert:
I am writing this letter in regards to the utter disgust I have with your company. When I was initially contacted about your sun-filled exciting vacation package to Ft. Lauderdale, the Bahamas and Orlando, I was excited and took advantage (or so I thought, because I was actually taken advantage of) of the offer.
I made my first payment right then and there of $349. My credit card was then billed each month (as you will see in the following attachments) for the remaining balance of the first $698. Then, once that was all paid for I held off on paying the rest of the balance until I knew when I wanted to take the vacation. On November 21, I made another payment of $198 and on November 24 I paid $87 to extend my vacation time for an additional 18 months. This is a total of $983 that I have put down on the vacation package so far.
I have called several times within the last month and have gotten nothing but rude service and a run-around about this vacation. I have finally come to the realization that it is nothing but a rip-off and from what I have read on the internet, I will only get ripped-off even more when I actually take the vacation.
I have not taken the vacation and am now DEMANDING a full refund of my money within five business days upon receipt of this letter. I have sent this letter certified mail, so I will know when you have received it. I am also DEMANDING a RECORDED CONTRACT of all of the phone calls I have made to you. I have no intention of ever taking this trip or ever staying at a Ramada Resort ever again, but I do have every intention of contacting any and every company remotely involved with Ramada Plaza Resorts and all those companies who offer consumer protection if I don't receive a refund.
Class action suits in ten states and over 300 postings to the website, usacomplaints.com did not speak highly of the integrity of this agency. I have every intention, as I stated above, to take further action against this agency if I do not receive a full refund within five business days.
Please send a refund check to PUT ADDRESS HERE in the amount of $983. If I do not receive this refund, not only will I continue to contact people of higher authority, but I will also go to the website, usacomplaints.com, and any other website possible and leave numerous negative comments about this company.
Thank you for time,
Kari G
Cc: Leslie Maynard, Compliance Department Manager
Gina Johns, Administrative Assistant to the Vice President
AND THIS IS WHAT WORKS!!! See my letter dated Dec. 18—got my money on the 23rd! Also, if you can, send them copies of the credit card statements where the charges occurred. I am now $983 richer to go wherever I want!!! I have learned my lesson
Kari
Milwaukee, Wisconsin
U.S.A.
0 comments