My spouse and that I arranged an area for Sunday January 2 evening through hotels.com. Complete disclosure - the info we obtained whenever we reserved the resort mentioned they've a 24-hour cancellation policy. Wednesday January 1 evening was horrible for the household as my children were ill and vomiting through the night long and therefore we couldn't create our journey.
We named hotels.com early each morning plus they mentioned they had not a problem supplying the reimbursement underneath the conditions nonetheless they required the acceptance of the GM of the home. The GM, Mr. Michael Williams, was approached and he'd not agree the reimbursement since we didn't stop within 24 hours. We told the resort that people couldn't have perhaps foreseen the Sunday evening occasions which we nevertheless desired to remain in the resort in a later day nonetheless they may nevertheless not agree the reimbursement. Actually, for me, the resort team appeared uncaring and unhelpful and maynot care less about our situation.
The Guest Services toll-free amount was of no aid as well as their team appeared just like uncaring. After my next phone towards the Guest Services quantity I eventually achieved somebody who appeared to care nevertheless she was not able to assist me. I named the resort again on January 3rd to talk to Mr. Williams but sadly he wasn't in.instead I had been subjected to towards the supervisor on-duty from the title of Binny. After him not having the ability to assist me fulfill my problem, and when again a Parsippany North employee who appeared to care less, he proceeded to make use of profanity and set off on the f bomb tirade towards me. Certainly I had been surprised. Once Mr. Williams heard about this discussion, his response wasn't of apology and sometimes even problem. He charged me as Binny had clearly lied concerning the discussion to be able to create herself look better.
Regardless, a resort supervisor informing me to "Y-off" and "Proceed F oneself". Are you kidding me?
I've been fulfilled with only bad customer support at nearly every change in the Parsippany Northern NJ resort itself to nearly every person who I've spoken to in Guest Services in the Hampton Inn/Hilton. I actually had somebody I understand privately contact anonymously towards the resort to request a problem that I believed may help me and also the Parsippany Northern employee who responded the telephone was also rude for them. I've no idea what's happening there-but I highly claim that you avoid this hotel. I will just imagine easily might have remained there and that I had an issue in the centre of the night time with among my children. It seems like easily might have needed to request resort aid, I'd have now been welcomed having a definite NUMBER along with a WE DO NOT CARE.
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