Hi every one,
I would like to share my worst experience; I ever had during my vacation at Cancun. I got cheap hotel Deal for 5 days at KRYSTAL INTERNATIONAL Club Cancun but the condition was I have to attend Timeshare presentation at KRYSTAL INTERNATIONAL. On July/03, My wife and I attended a sales presentation at the NH Krystal resort in Cancun Mexico, The first sales representative that we were introduced to Martha. Martha gave a brief tour of the resort. This was her first sales presentations and we were her first customer on that day. She dont know much about the timeshare but she explained to us about RCI and also talked about all the places that our family could vacation at around the world. Sensing that we were not that interested, Martha then introduced us to a second sales representative his name Mr. Eric GUERRERO know as Eric. Eric was big liar I ever met in my life.
Well he asked few questions about our future vacation plan. Then he started his real laying speech, he lured us in on the idea of buying into this Vacation Club Investment for generating income and by letting them rent out these weeks to Conventional Attendees across the street and by depositing the weeks with a rental company (Continental Connections Resales and Rental is the rental company that Eric set us up with). Eric GUARANTEED that they would be renting all 33 (12 power weeks and 21 plus weeks) weeks all at once to convention and golf tournaments attendees. He also told us that this is good investment because, in few years big casino will open front of the Krystal resort. He calculated in paper and showed me that, we would get back a very large substantial amount in profit from this deal and use the monies to help pay off this purchase and keep continue to rent out our Timeshare and make more money as long we did not use it. We knew that we could not get rich from this offer and it sounded too good. I was not much impressed by Eric at that time but then he also assured that the weeks would be rented before our first bank of America payment $60, which is due in July. I would get back my investment in 4 months and then I could enjoy vacation for whole life. We were told that we dont have to pay any maintenance fees. We would also be included access to what he said was NH Krystal exclusive travel club ICE (International Cruise and Excursions) and he said he liked us so much he would be waiving ICE fee for the first (2) two years. Eric told us that as a member of this travel club our vacations would be unlimited and that we could use this membership a often as we liked. Our family could vacation all over the world, and the club offered reduced rates that would give us 20-40% off airfare. Eric told us that we would pay no more then $399 per week for accommodations that could sleep up to 6 people for future travel worldwide which was especially appealing to us.
We were happy that our family could save lot more money on vacation in future. I asked Eric about payment, I offered him if I pay cash can I get discount in this deal. He said that no discount on cash in fact he told that pay with 0% interest offered for 6mos with Bank of America credit card. I got approved for Bank of America credit card. I made payment with 50% debit card and 50% with Bank of America credit card. Eric mentioned few times that, we were GUARANTEED a profit by renting out our V.C.P. And Discounted vacations with ICE, and 0% interest offered for 6mos with Bank of America backing it we were sold. That time I couldnt found with fake smile on his face he was utterly lied to people like us. During the purchase process Krystal disclaimed their guarantee to the rental income, Eric & Mr. Ray Rubio noticed my pause as I read the sentence, but quickly explained that the Krystal lawyers stated that they could not include that clause since the renting out there are handled by the broker. Eric "assured us" that we would be getting a 'Profit check' by our 1st payment which is due in July and use this money to pay for the monthly payments, {LIED AGAIN..! } (Knowingly and intentionally) My wife and I unfortunately like fools continued to sign. Needless to say that this sales presentation was suppose to take {90 mins} but winded up taking a little over five (3) hours, after going back and forth, passing and declining these offers. NH KRYSTAL SALES OFFICIALS (ERIC) CLEARLY STATED; THAT THEY WERE SELLING VACATION CLUB PACKAGES THAT GENERATED money, IF WE DID NOT USE THE (33) power weeks they lied!!! (Knowingly and intentionally) again. Eric directed me into a office and had me speak with a broker on the phone (Ruben Gomez from Continental Connections) that Eric personally called. Eric had me speak with the broker to confirm a date and time that he (the broker) could call us when arrived back to the US in regards to preparing our timeshare to be made available for rental. Eric and the broker both reassured us and guaranteed us that there would not be problem renting out our 33 weeks with in 90days. [Lie] Eric was very persuasive and smooth. And said we were special and that he generally doesn't go out his way for his clients like this period! He also mentioned that by taking care of us we would send him referral's when we returned to the U.S. I mean he went above an beyond, and offer us free tickets for XCRETIA tour, mislead us gained our trust and we really thought he was genuine and that this was a 'LEGINTIMATE PURCHASE {lie! } and a good investment, that would benefit our family, we were really excited about it.
As we were leaving the Presentation to return to our hotel room, I asked Eirc what is their cancellation policy, his reply was why even bother with this if you are going to cancel, he then began to elaborate on the benefits again, and again, and how much money we were going to received, and also about all the fabulous places our family would be able to vacation etc. I went back to hotel room and search on internet and I was shocked that many peoples were lied by KRISTAL before. I went back to Eric office on July/05 and showed the online articles written by other people about KRYSTAL INTERNATION TIMESHARE. Now he know that I catched his lie so, he tried to offer me more weeks on same price but I told him that I want to cancel the agreement, again he told me that I cannot cancel it and I showed him online article mentioned that I can cancel this in 5 business days. After an hour conversation he was agreed to cancel the agreement but he told me that I have to wait for 3 weeks to get back my money. He gave me copy of canceled agreement and told me please pay Bank of Americas installment for first month because it will take time to get cancel the mortgage.
When we arrived back home to the United States, I waited for 3 weeks and then I called them few times to report that, I havent not get back my money but no one answered my phone. I e-mailed KRYSTAL several times about this but no replay from their side. After 3 months I contacted PRFECO Federal Bureau of Consumer (http://www.loscabosguide.com/profeco.htm, http://www.everythingagave.com/vacations/profecohelp.html). Right now my case is under review with PREFECO. I am also emailing uenlace@sre. Gob. Mx - the ministry of foreign affairs, ramirezME@state. Gov US Consulate in Merida, MX, State of Quintana Roo. [email protected] Mexico Tourism Board & gregabbott@oaq. State. Tx.Us Texas attorney General with Mayan Palace has their US operations. Please be aware of these people Eric, and Mr. Ray Rubio and Laura Gonzalez. The NH Krystal Hotel in Cancun sales tactics are intentional, unethical, fraudulent, deceitfully and misleading, this type of action is illegal. Basically this contract was built on lies and deception, with fraudulent sales tactics! And was presented exclusively as a Income generating {"money making opportunity"} with high profit returns. NH Krystal and Eric deliberately an intentionally deceived us! And also hide the fact that we had the option that we could not purchase the ICE travel club without buying into their so called Investment opportunity. Lied again! Do not fall for KRYSTAL RESORT PRESNTATION there are a lot of nice Hotels in CANCUN just stay away from this one!!! As a consumer we have the right to receive sufficient and truthful information about the products acquired (articles 32,33, & 34 of the Federal Consumer Protection Law of Mexico. Because the NH Krystal purposely misrepresented their product. To constitute fraud the misrepresentation must be made knowingly and intentionally, not as a result of mistake or accident; that is, that the person either knew or should have known of the falsity of the misrepresentation], or that he made the misrepresentation in negligent disregard of its truth or falsity. Warning!!! Warning!!! Stay away! Beware of the 90 minute presentation "investment opportunity" at the nh krystal international vacation club cancun, mexcio.
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