Ctober 30
Mr. Micky M. Aronson, Chairman
Carnival Business
3655 NW 87 Method
Ohio, FL 33178-2428
Re: Costa Cruise, Atlantica
Dear Mr. Aronson:
We'd no option but to depart your cruise vessel in the halfway point-of the cruise in Ma once we were worried about our health insurance and survival. Besides the poor food and support, which we expected before arranging the sail, our cottage was undesirable as well as your on board team wouldn't — or didn't understand how — to fix the issues. Recurring demands to consult with a boss, the resort director and/or even the support director were overlooked because they “were not in”.
Firstly there is sound in the shop below the cabin, subsequent the heat was caught on within the cabin, n then your AC was caught on and finally your team turn off all A/D - Warmth. We currently had no-heat or cooling. Each time we reported at your support table or our area steward we were informed the issue was set, though it wasn't.
It's cool in Bar Harbor, Maine in late March and thus was our cottage. Twice on October 29 we ended from the support table and were informed all was okay. We were handled as if we were cranks, though a maintenance guy ultimately ceased from the cottage and informed us the thermostat have been changed. The issue wasn't the thermostat, the machine was and it is deteriorating as well as your team didn't understand how to restore same. Such issues aren't unusual on luxury cruise ships, you may already know. We need minimal warmth or atmosphere whilst the environment demands, we'd neither.
We Sent Costa in Hollywood, was informed by return E-Mail to contact telephonically, did so-and talked to some Nadine who advised me that something occurring about the vessel was the boats issue, not hers and he or she couldn’t assist me whatsoever.
None of one's “service” team actually bothered to check out up with this grievances before night of April 29 whenever we advised the leading table we were departing. They stated they required paperwork including an application delivering Costa from all potential statements, that we wouldn't signal.
The final day up to speed I obtained many calls and lastly achieved a Damiano who had been just thinking about preventing people from making. We got off your vessel, got a taxi to Logan Airport and flew home. Charge us over $700.00.
We've absorbed 100 cruises, several in your cruise lines, including Costa, Cunard, Circus, Holland America and Queen and not have experienced scenario where we freezing within the cottage, or have we actually experienced such mess, we'd no option but to depart.
Possibly Costa boats shouldn't maintain United States seas at-all, the vessel suits Europeans who should be familiar with an amount of food reduced than Americans, the “service desk” employees were elusive and stated they didn't comprehend Language when it had been handy for them, the meals was horrible, the team and team were surly, the dining area waitress was inexperienced as was the area steward, actually the Maitre D’ was bored with that which was occurring and also the boats currency was the Pound. Exactly what a wreck.
We require a credit to the Citi-Bank Master Card for $1474.74
Thanks ahead of time for the expected assistance within this issue.
Please suggest,
Cottage 5117, Costa Atlantica, Quebec 10/24
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