I booked tix for 2 unaccompanied minors and paid for the tickets and not one word was mentioned about a $100.00 fee each way for this service!!! That is ridiculous to not mention one word about this while I am booking my reservation! My boys are going back to the state where we recently moved from to visit their friends. We found cheap tix and thought we should send them back over their break from school. Had we known it would be $100.00 each way in additional to the cost of the tickets, we would NOT have booked them as we are going back to MN over X-mas.
At this point, I can't cancel my reservations, as I will incur some kind of fee for doing that and I would also break my boys' hearts too, so I am just stuck paying this fee!!! This is a horrible way to do business. I went on US Airway's website that flys right out of PHX and a screen pops up right when you plug in the minor's ages that talks all about their fees and policies regarding unaccompanied minors. I have been flying Delta/NWA forever, being born and raised in MN and can't believe I got "bait and switched" on this deal when the airlines are so highly regulated and watched! You guys are like a bunch of used car salesman! You should be ashamed and I would expect to see a change on your website and also with your new reservations people on the phone. This is a disgrace!!!
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