Dear Peelia,
We apologize for the inconvenience. Unfortunately we are unable to find any communications (voice mail or email) from you to Customer service regarding this issue. Kindly forward your reference code, order number, phone number, email address and the name of the travelers for us to look into the issue you have mentioned.
Kindly note that the charges are made at the time of booking and we can not do any changes to the charged amounts as the charge is made by the airline system. Furthermore, as soon as Purchase Button is clicked, system sends an email showing exact number of travelers and amount charged.in case we have charged a different amount than in the mail sen to you we will make sure it is corrected right away.
Kindly send the requested information to cs@ globester.com. A customer service supervisor will email back as well as call you to resolve the issue.
We once again really appreciate you for bringing your issue to our notice and giving us a chance to resolve the issue. Given we have not received any communications from you regarding this issue, we kindly request you not to post any such comments on the internet and other related media until the matter is resolved.
We issued thousands of airline tickets per month and work very hard to make sure each customer issue if any is resolved. We look forward to hearing from you and help with best to our abilities and ticket rules.
Regards,
Supervisor
Globester Customer Service
http://www.Globester.com
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