I had some issues booking a flight from El Paso Texas to Reno Nevada on June 2nd 2010. I had to reset my preferences according to their website, after several attempts to book the flight information finally set it for the correct date. I booked my flight for June 3.
The website booked me for June 2nd 2010
Nobody showed to pick up ticket so it got canceled. We drove over 3 1/2 hours from another state on JUNE 3rd 2010 to get to the airport and there was no ticket to pick up because of their website issue.
I called them and figured they could just fix it and get me on the plane I booked... DIDN'T HAPPEN LIKE THAT AT ALL...
I had to pay $310.00 more for the change, they refused to acknowledge that they were getting a report their system was not working properly and i had to wait 2 more days for their issue/bad customer service. They seem to apologize a whole lot but don't really help the situation.
I am telling everyone i can possibly think to tell about what a terrible experience this has been.
I will never use them again and I hope if there are issues someone sues.
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