I was very disappointed with the way my reservation was handled. We reserved almost a month in advance and were told the day before the move that equipment was unavailable because the "reservation was pulled." Half of our equipment was available in another city, but that was unhelpful since we needed everything we reserved. We were depending on your company and you let us down. As a result, we have found another company and will be sure to warn others about this incident with u-haul so that they can choose a different service as well. None of u-haul's customer service representatives attempted to remedy the situation or even give a viable reason for the unavailability of the equipment. This is no way to run a company. The least u-haul could have done was offer us something more than a few extra miles on the reservation. Other companies offer unlimited miles for lower prices.
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