I'm creating this evaluation concerning the Super Coach customer support reps, when I haven't utilized additional Sofa US coach providers consequently, can't discuss them. I'd utilized Super Coach often to visit from Ny to Ma. Last Can I needed to alter a reservation day twice as a result of member of the family which was within the clinic. While this member of the family died I named super coach numerous occasions trying to place a hang on my reservation or acquire some type of credit because they don't permit you to stop a reservation and obtain your cash back. I had been ok with that-but I needed to delay this reservation forever when I didn't understand after I could be as much as touring again. The reps were terribly rude and intense in the manner they talked in my experience. Them all might inform me various things and blankly make an effort to get me off the telephone - (placing me on-hold for half an hour after which holding on me) One woman told me she was sorry they mightnot hand out free excursions away to anybody who requested for just one. They talked in my experience in this condescending approach that it introduced me to tears. Then ultimately somebody explained they'd provide me a credit for that circular trip that I taken care of which I really could contact after I understood the day of my new trip, provide them with my title and e-mail plus they might provide me my trip. I'd a sneaky feeling this didn't appear right-but was therefore completed I approved the things they explained. Today a few months later I'm coping with people informing me that my title isn't even yet in the machine, they do not hand out breaks, the individual was not approved to provide me a credit. Many of these reps are simply as rude and intense. I've been on-hold for half an hour at the same time simply to get the amount to some voicemail, where no body calls you back. It'd been terrible. Rude customer support reps thatnot wish to assist you they simply would like to get gone you.
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